The esthetician provides quality treatments with all the attention they deserve. She offers professional customer service and top-of-the range products adapted to her customers’ needs.

More specifically, this person will be called upon to:

• Prepare treatment rooms to receive customers
• Provide quality care to customers
• Suggest appropriate products
• Perform all other related tasks

Requirements:

• A recognized diploma in esthetics
• Fluent French and bilingualism an asset

Desired qualities:

• Meticulous and rigorous
• Passionate and commited
• Ability to work under pressure
• Good communication and interpersonal skills
• Discretion and respect for confidentiality
• Professional and friendly approach

Are you interested in this position? Send us you application now!

The massage therapist is the person who provides massage therapy to clients who have booked this service. Working independently, he or she collaborates with colleagues to offer a professional, high-quality service that reflects his or her expertise.

More specifically, this person will be called upon to:

• Offer a warm, professional welcome to customers who come in for treatment
• Provide exceptional care to PAUS clients
• Provide occasional training for new team members
• Participate in team meetings and training sessions
• Be responsive to customers’ questions or concerns and ensure their satisfaction in a professional and courteous manner
• Perform all other related duties

Requirements:

• Diploma in massage therapy
• Membership in a recognized association
• Ability to issue a receipt
• Fluent French and bilingualism an asset

Desired qualities:

• Rigorous punctuality
• Professionalism and creativity
• Interpersonal skills and enthusiasm
• Customer-oriented
• Friendly approach
• Ability to listen and work as part of a team
• Discretion and respect for confidentiality

Are you interested in this position? Send us your application now!

The customer service team leader is responsible for the customer service teams. He supervises activities and provides excellent service. He follows up with customers and acts as a link between the team and management. He ensures that PAUS protocols and standards are respected and performs certain administrative tasks.

Customer service:

• Perform reception duties in an exemplary manner
• Be receptive to customer’s questions or concerns and ensure their satisfaction in a professional and courteous manner
• Maintain a pleasant work environment and a positive attitude
• Ensure a presence at events and on busy days

Human resources management:

• Participate in planning resource requirements
• Participate in selection interviews and evaluation meetings
• Participate in welcoming and integrating new resources
• Maintain communication between all departments

Administration:

• Write weekly memos and other documents
• Participate in meetings with members of the management team
• Create documents required by department
• Manage the mailing system
• Collaborate with management in the development of special projects
• Participate in the development of agent work schedules

Requirements:

• High school diploma
• Experience in customer service and team management
• Fluent French and bilingualism an asset

Desired qualities:

• Customer-oriented and solution-oriented
• Ability to manage several files at once
• Excellent communicator
• Ability to manage multiple tasks under tight deadlines
• Thoroughness and attention to detail
• Ability to establish and maintain good relationships
• Ability to make and take responsibility for decisions
• Collaborative attitude
• Autonomy and organizational skills
• Positive leadership
• Enjoy working with the public and prefer a friendly, professional approach
• Ability to work with a computer

Are you interested in this position? Send us your application now!

Deliver an exceptional wellness experience in a refined environment where every detail matters. At the heart of PAŪS Spa Sherbrooke, you’ll be the welcoming soul of the space, guiding our guests through a unique and memorable relaxation journey. If you’re passionate about customer service and the spa world, this position is made for you.

Your Role

The Client Experience position combines reception, service, and operational support. As a true Spa ambassador, you are the guest’s first impression and contribute to ensuring a seamless and memorable experience at every stage.

Your Responsibilities

• Warmly welcome guests and accompany them throughout their visit
• Manage spa and massage therapy bookings in the reservation system
• Verify schedule accuracy and ensure proper guest care
• Handle billing and follow up on payments
• Respond attentively to in-person, phone, and email inquiries
• Perform light housekeeping tasks to maintain cleanliness and order in common areas
• Preserve the serenity and cleanliness of all spaces
• Replenish supplies and assist with laundry operations
• Collaborate closely with the team and management
• Perform any other related tasks that contribute to the smooth operation of the spa

Profile Sought

• Perform any other related tasks that contribute to the smooth operation of the spa
• High school diploma completed
• Excellent command of French (bilingualism is a strong asset)
• Available Wednesday to Sunday, full-time, including weekends

Your Strengths

• Team spirit and positive attitude
• Excellent communication and customer service skills
• Ability to manage multiple priorities simultaneously
• Comfortable working in a high-end environment
• Quick execution and strong attention to detail
• Good physical condition (standing position)
• Interest in wellness, spa, or hospitality environments