Do prices include taxes?
No, taxes are not included in the prices shown.
Do I need to book in advance?
Reservations are not needed for the thermal experience. We do advise you to book at least 72 hours in advance for the aesthetics treatments and massages. In fact it will help you secure our therapists’ best availability that suits you. It is also possible to book a treatment on-the-spot, depending on the availability of the day.
Is it possible to book a care without having to do the thermal experience?
Yes, it is. You can book a treatment without having to do the thermal experience.
How long before my treatment should I present myself?
In order to respect the agenda for your treatment, we advise you to present yourself at the front desk 5 to 10 minutes before your appointment.
What should I bring to the spa?
Swimming suit, beach sandals and a bottle of water. We will lend you a bathrobe, a towel and you will also have access to a locker.
Are children welcomed?
Unfortunately and for security reasons, site’s access is only for clients who are 18 years old and over. An ID with photo could be asked.
I am pregnant. Do I have access to the services and installations?
The thermal experience is not recommended for mom-to-be. However, we offer a unique massage for pregnant women of 13 weeks and over. By booking this treatment, you will have free access to the site.
Can I bring a lunch with me?
We have some snacks and beverages available so it is not possible for the moment to bring your lunch.
What are the restrictions?
We advise person who suffer from health conditions as heart disease, diabetes, hypertension or respiratory problems to see a doctor before coming to the Spa. Pregnant women who have completed 13 weeks of pregnancy and over are allowed to receive the pregnancy massage.
Is it possible to book for a group?
Of course it is! We offer personalized service for groups composed of 10 person and over. Our business partner, OTL also offer 6 multi-media rooms that can welcome you. In order to have more infos, you can contact us at info.sherbrooke@pausspa.ca.
What if I need to cancel or modify my reservation?
When you book a treatment, you can modify or cancel your reservation within 48 hours before your visit. If you have to cancel or change your reservation between 48 and 24 hours before your visit, 50% of the value of your treatments will be charged. If you have to cancel or modify your reservation less than 24 hours before your visit, your entire treatment fees will be charged.
Do you have accommodations for the night?
Yes we do! Our partner, OTL which is a high quality and high standard hotel that matches comfort and luxe will be happy to have you as their guest.
What do you have as installations and equipment?
We have a dry sauna, a steam bath, an outdoor whirlpool with multi-jets, a cold shower experience, and a space dedicated to relaxation.
What if there is bad weather?
In case of bad weather, it is still nice to enjoy our installations. However, during important storms we might have to close our outdoor bath for security reasons.