We are certified Spa of Excellence by the Association des Spa du Québec.
This means that we have passed a series of tests, surpassed several standards and are committed to always maintaining these high standards of quality.
In practical terms, this certification process has more than 135 evaluation points and control and diagnostic visits. These, concerning the professionalism of the personnel, the customer service, the quality of the water, the rigor of the care and services provided as well as the safety of the facilities. In addition to performing a meticulous evaluation inspection and coordinating several mystery shopper visits, the evaluation team also analyzed several protocols that were put in place to display this recognition that we hold dear. It’s up to our core values as wellness professionals to be able to provide exceptional service to all our clients, no matter when they visit.
This certification goes well beyond a seal of quality. It is our promise to our valued guests to always excel and devote all our energy to providing the best experience possible.