INFORMATION ABOUT THE SITUATION ARISING FROM THE PANDEMIC
Updated on 28-07-2020
We take the current situation seriously and make sure to meet all government and industry requirements.
So we have a symptom verification protocol for both our staff and our customers.
Taking body temperature, assessing symptoms, washing hands before and after treatment, wearing the required protective equipment at all times, physical distancing, cleaning of facilities and minimization of items that come into contact with customers, are some of the elements of the new health protocols put in place.
We ask all of our customers not to come if they have symptoms related to COVID-19.
PLEASE CANCEL YOUR APPOINTMENT IF YOU HAVE 1 OF THESE SYMPTOMS
- New or worsening cough.
- Fever (temperature 38 C ° and above, by mouth).
- Difficulty breathing.
- Sudden loss of smell without nasal congestion, with or without loss of taste.
OR 2 SYMPTOMS OF THESE
- A general symptom (muscle pain, headache, severe fatigue or significant loss of appetite).
- Sore throat.
Moreover, for reasons related to exceptional sanitary requirements, we will no longer offer drinks at the end of a treatment and the drinkers must be closed. You are therefore strongly advised to bring your own water bottle (single-use water bottles will also be on sale now).
It should also be noted that only the services of 60 minutes and less (with the exception of the Pure oxygen facial treatment) will be available.
Wearing a mask is mandatory in the relaxation area of the thermal experience. The facilities available are: swimming pool, outdoor hot tub, dry sauna and relaxation area (the steam bath has not yet received government approval).
All promotional gift certificates, coupons or other vouchers with an expiry date that were issued before August 6, 2020 will be extended by 5 months.
Subscriptions remain suspended, unless the subscriber wishes to avail himself of his benefits. In this case, the subscription will resume for the remaining period provided from the time of the subscriber’s visit.